Health Records & Privacy

Health Records is designed to protect your information and enable you to choose what you share.

Health Records allows you to securely connect with participating healthcare providers and automatically download your medical records through Elixir. Any health records you receive in connection with this feature are stored in encrypted form and protected with your personal login credentials.

In order to help you find healthcare providers that support Health Records, Elixir can search for providers by name. With your consent, your location may also be used to provide geographically relevant results. Once you have located your healthcare provider, you will be asked to authenticate with your patient login information. Health records will then be automatically downloaded to your Elixir account. Elixir uses a secure token to receive health records and does not store your patient login information.

Your Elixir account data, including health records, can be kept up to date across your authorized devices automatically using Elixir’s secure cloud platform, where it is encrypted while in transit and at rest. To disable this feature, you can adjust your account settings to turn off Health Records synchronization.

You can stop receiving health records at any time by removing your linked healthcare provider account. To do so, log in to your Elixir account, open Health Records, and select the account you want to remove. By removing your account, the records associated with that provider will be deleted from your devices and your Elixir account.

If you experience any issues with your patient login information or with the content of your health records, please contact your healthcare provider directly.

The health records you download through Elixir may not reflect your complete medical history and should not be used as a substitute for your official health records or any professional medical judgment. You should consult with your healthcare provider prior to making any decisions related to your health or medications.

At all times, information collected by Elixir will be treated in accordance with Elixir’s Privacy Policy, which can be found on this page..

Published Date: September 18, 2023

Elixir Website Terms of Use

Legal Information & Notices

Ownership of Site; Agreement to Terms of Use

These Terms and Conditions of Use (the “Terms of Use”) apply to the Elixir website located at www.joinelixir.com, and all associated sites linked to www.joinelixir.com by Elixir, its subsidiaries, and affiliates (collectively, the “Site”). The Site is the property of Elixir Inc. (“Elixir”) and its licensors.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Elixir reserves the right, at its sole discretion, to change, modify, add, or remove portions of these Terms of Use at any time. It is your responsibility to check these Terms of Use periodically for updates. Your continued use of the Site following any changes means that you accept and agree to those changes. As long as you comply with these Terms of Use, Elixir grants you a personal, non-exclusive, non-transferable, limited privilege to access and use the Site.

Content

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel,” and arrangement of such Content on the Site, are owned, controlled, or licensed by or to Elixir and are protected by trade dress, copyright, patent, and trademark laws, along with various other intellectual property rights.

Except as expressly permitted in these Terms of Use, no part of the Site or Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, or distributed in any way (including “mirroring”) to any other computer, server, website, or other medium for publication or distribution, or for any commercial purpose, without Elixir’s express prior written consent.

You may use information on Elixir products and services (such as data sheets, knowledge base articles, and similar materials) that are purposely made available by Elixir for download from the Site, provided that you:

1. Do not remove any proprietary notice language in all copies of such documents.

2. Use such information only for your personal, non-commercial informational purposes and do not copy or post such information on any networked computer or broadcast it in any media.

3. Make no modifications to any such information.

4. Do not make any additional representations or warranties relating to such documents.

Your Use of the Site

You may not use any “deep-link,” “page-scrape,” “robot,” “spider,” or other automated or manual process to access, acquire, copy, or monitor any portion of the Site or its Content, or in any way reproduce or bypass the navigational structure or presentation of the Site to obtain or attempt to obtain any materials, documents, or information not purposely made available through the Site. Elixir reserves the right to block any such activity.

You may not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any Elixir server, by hacking, password “mining,” or any other illegitimate means.

You may not probe, scan, or test the vulnerability of the Site or any network connected to it, nor breach security or authentication measures. You may not reverse look-up, trace, or seek to obtain information on any other user of the Site or any other customer of Elixir, including any Elixir account not owned by you.

You agree not to take any action that imposes an unreasonable or disproportionately large load on the Site’s infrastructure or Elixir’s systems. You may not use any device, software, or routine to interfere with the proper functioning of the Site or any transaction conducted on the Site.

You may not forge headers, manipulate identifiers, or impersonate any person or entity while using the Site. Additionally, you may not use the Site or any Content for any unlawful purpose or to solicit illegal activity that infringes on the rights of Elixir or others.

Purchases; Other Terms and Conditions

Additional terms and conditions may apply to purchases of products or services and to specific portions or features of the Site, including promotions, contests, or similar activities. You agree to comply with any such additional terms, including confirming that you are of legal age to use certain services. If there is a conflict between these Terms of Use and specific terms posted for a particular section of the Site, the latter terms will control with respect to that section.

Elixir’s obligations regarding its products and services are governed solely by the agreements under which they are provided. Nothing on this Site should be interpreted as modifying such agreements.

Elixir may update product offerings, services, or pricing at any time without notice. The materials on the Site regarding products and services may be outdated, and Elixir is not obligated to update them.

The following terms also apply to your use of the Site and are incorporated herein by reference:

• Guidelines for Using Elixir Trademarks & Copyrights

• Rights & Permissions

• Trademarks

• Claims of Copyright Infringement

• Piracy

• Counterfeit Products

• Elixir’s Unsolicited Idea Submission Policy

• Software License Information

• Legal Contacts

Each of these policies may be updated periodically and will become effective upon posting on the Site.

Accounts, Passwords, and Security

Certain features or services offered on or through the Site may require you to create an account (including setting up an Elixir ID and password). You are entirely responsible for maintaining the confidentiality of your account information, including your password, and for any and all activity that occurs under your account due to failure to keep this information secure and confidential. You agree to notify Elixir immediately of any unauthorized use of your account, password, or any other breach of security. You may be held liable for losses incurred by Elixir or any other user of the Site due to someone else using your Elixir ID, password, or account as a result of your failure to maintain security.

You may not use anyone else’s Elixir ID, password, or account at any time without the express permission and consent of the account holder. Elixir is not liable for any loss or damage resulting from your failure to comply with these obligations.

Privacy

Elixir’s Privacy Policy applies to the use of this Site and is incorporated into these Terms of Use by reference. To view Elixir’s Privacy Policy, click [here].

By using the Site, you acknowledge and agree that internet transmissions are never completely private or secure. Any message or information you send to the Site may be read or intercepted by others, even if there is a notice that a particular transmission (e.g., protected health information or payment details) is encrypted. While Elixir employs industry-standard security measures, we cannot guarantee absolute security in internet-based communications.

Links to Other Sites and to the Elixir Site

This Site may contain links to third-party websites (“Linked Sites”) for convenience. These Linked Sites are not under Elixir’s control, and Elixir is not responsible for and does not endorse the content of such Linked Sites, including any health information, services, or resources they provide. Users should exercise their own judgment regarding their interaction with these Linked Sites, particularly when making health-related decisions.

Disclaimers

ELIXIR DOES NOT GUARANTEE THAT THE SITE OR ANY CONTENT, SERVICE, OR FEATURE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED. THE SITE AND ITS CONTENT ARE PROVIDED ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. ALL INFORMATION PROVIDED ON THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE.

ELIXIR CANNOT GUARANTEE THAT ANY FILES OR OTHER DATA YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ELIXIR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE.

The content provided on joinelixir.com, including health-related articles, recommendations, and medical resources, is for informational purposes only and should not be considered medical advice. The Site does not establish a doctor-patient relationship, and users should always seek professional medical guidance from a licensed healthcare provider regarding their health conditions, treatments, and medications.

ELIXIR DISCLAIMS ANY LIABILITY FOR THE ACTS, OMISSIONS, OR CONDUCT OF THIRD PARTIES IN CONNECTION WITH YOUR USE OF THE SITE AND/OR ANY ELIXIR SERVICES. YOUR USE OF THE SITE AND ANY LINKED SITES IS SOLELY AT YOUR OWN RISK.

If you are experiencing a medical emergency, call 911 or seek immediate medical attention from a healthcare professional.

Limitation of Liability

Except where prohibited by law, Elixir will not be liable to you for any indirect, consequential, incidental, or punitive damages, including but not limited to loss of health data, delays in medical treatment, or loss of profits, even if Elixir has been advised of such damages.

If, notwithstanding the other provisions of these Terms of Use, Elixir is found to be liable for any damages related to your use of the Site, Elixir’s liability shall not exceed the greater of (1) the total fees you have paid for services on the Site in the six months preceding the claim, or (2) $100.00 USD. Some jurisdictions do not allow limitations of liability, so these limitations may not apply to you.

Indemnity

You agree to indemnify and hold Elixir, its officers, directors, employees, affiliates, and partners harmless from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from your use of the Site, including but not limited to:

• Any violation of these Terms of Use.

• Your reliance on any medical or health-related content.

• Any unauthorized use of your account.

Violation of These Terms of Use

Elixir may disclose any information we have about you if we determine that such disclosure is necessary for any investigation regarding your use of the Site. We may also disclose your information if required by law, legal process, or government request, or to protect the rights, property, or safety of Elixir, our users, or the public.

You acknowledge that Elixir may preserve any communication with you and may disclose such data when required to:

1. Comply with legal obligations.

2. Enforce these Terms of Use.

3. Respond to claims of data misuse or health misinformation.

4. Protect the rights, property, or safety of Elixir, its employees, users, and the public.

Elixir reserves the right, at its sole discretion, to:

• Suspend or terminate your access to the Site if you violate these Terms of Use.

• Modify, suspend, or discontinue portions of the Site at any time without notice.

• Restrict access to services for users who misuse or abuse the Site’s health-related content.

If Elixir takes legal action against you due to a violation of these Terms of Use, you agree to pay all reasonable legal fees and costs incurred by Elixir.

Governing Law; Dispute Resolution

All matters relating to your use of the Site, including disputes, shall be governed by the laws of the United States and the State of California, without regard to conflicts of law provisions. You agree to the exclusive jurisdiction of state and federal courts in Los Angeles County, California, waiving any objections to such jurisdiction.

For users based in the European Union or other regions with differing consumer rights, local consumer protection laws may apply. Any claim under these Terms of Use must be brought within one (1) year of the event giving rise to the claim, or it will be barred.

In the event of a dispute, the parties shall first attempt to resolve it through good-faith negotiations. If a resolution cannot be reached within 30 days, either party may seek mediation before pursuing legal remedies.

Void Where Prohibited

Elixir administers and operates the www.joinelixir.com Site from its headquarters in [Insert Location], USA; other Elixir sites and services may be administered and operated from various locations outside the United States. Although the Site is accessible worldwide, not all features, healthcare-related products, services, or medical information referenced or offered on the Site are available to all individuals or in all geographic locations, nor are they necessarily appropriate for use outside the United States.

Elixir reserves the right, at its sole discretion, to limit the availability of any feature, product, or service to any person or geographic region. Any offer for any feature, product, or service made on the Site is void where prohibited. If you choose to access the Site from outside the United States, you do so on your own initiative and are solely responsible for complying with applicable local health laws, regulations, and medical guidelines.

Miscellaneous

You may not use, export, or re-export any content, medical resource, service, or technology offered on the Site in violation of applicable laws or regulations, including but not limited to United States healthcare compliance laws, HIPAA regulations, and international data protection standards.

If any provision of these Terms of Use is found by a court or other tribunal of competent jurisdiction to be void or unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best reflects the original intent. The remainder of these Terms of Use shall remain in full force and effect.

These Terms of Use constitute the entire agreement between you and Elixir regarding the use of the Site, superseding any previous written or oral agreements related to such use. Other than as specified in an official Elixir service agreement, Elixir will not accept any counter-offers to these Terms of Use, and all such offers are categorically rejected.

Elixir’s failure to enforce any provision of these Terms of Use shall not be interpreted as a waiver of any right or provision, nor shall any prior course of conduct between Elixir and you be deemed to modify any aspect of these Terms of Use. These Terms of Use do not confer any rights or remedies to third parties.

Elixir provides access to health-related content, medical data, and international health resources, which may include references to Elixir programs, products, or services not yet available in your country. Such references do not imply that Elixir intends to introduce these products, programs, or services in your region.

Feedback and Information

Any feedback you provide through this Site shall be considered non-confidential, and Elixir shall be free to use such information without restrictions, including for the improvement of services, research, and development of new health-related offerings.

The information contained on this Site is subject to change without notice.

Copyright © 2025 Elixir Inc. All rights reserved.

Elixir Inc., 1681 Comstock Ave, Los Angeles California, USA.

Last Updated by the Elixir Legal Team on 02/24/2025.

Elixir Media Services Terms and Conditions

A. INTRODUCTION

This Agreement governs your use of Elixir’s services (“Services” – e.g., and where available, prescription savings, medication price comparison, pharmacy discounts, personalized drug cost reduction plans, and other related offerings), through which you can access savings, pricing insights, and cost optimization for your medications (collectively, “Content”). Content may be offered through the Services by Elixir or a third party.

Our Services are available for your use in your country or territory of residence (“Home Country”). By creating an account for use of the Services in a particular country or territory, you are specifying it as your Home Country.

To use our Services, you need a compatible device, software (latest version recommended and sometimes required), and Internet access (fees may apply). The performance of our Services may be affected by these factors.

B. PAYMENTS, TAXES, AND REFUNDS

You can access Elixir’s Services for a one-time fee or other applicable charges, each referred to as a “Transaction.” By completing a Transaction, you acquire access to our prescription savings tools and cost reduction services. Each Transaction is an electronic contract between you and Elixir, and/or you and the entity providing discounts or pricing information through our platform.

Elixir will charge your selected payment method for any paid Transactions, including any applicable taxes. You can associate multiple payment methods with your Elixir account, and you agree that Elixir may store and charge those payment methods for Transactions. Your primary payment method appears at the top of your account settings payments page.

If your primary payment method cannot be charged for any reason (such as expiration or insufficient funds), you authorize Elixir to attempt to charge your other eligible payment methods in order from top to bottom as they appear on your account settings payments page. If we cannot charge you, you remain responsible for any uncollected amounts, and we may attempt to charge you again or request that you provide another payment method.

If you are eligible for a refund under our money-back guarantee, we will reimburse you no later than 14 days from the day we receive your refund request. We will use the same means of payment as you used for the Transaction, and you will not incur any fees for such reimbursement. If we detect fraud, abuse, or other manipulative behavior, we reserve the right to deny refunds and take appropriate action.

C. ACCOUNT

Using our Services requires an Elixir account. Your Elixir account allows you to access prescription savings, track your medication costs, and manage payment settings. You are responsible for maintaining the confidentiality and security of your account. Elixir is not responsible for any losses arising from unauthorized use of your account. Please contact Elixir immediately if you suspect that your account has been compromised.

You must be at least 18 years old to create an account and use our Services. A parent or legal guardian may create an account for a minor if they assume full responsibility for the use of the Services.

D. PRIVACY

Your use of our Services is subject to Elixir’s Privacy Policy, which explains how we collect, use, and protect your data. You can review our Privacy Policy at joinelixir.com.

E. ACCESSIBILITY

Elixir is committed to making our Services accessible to all users. For more information on accessibility features, visit our accessibility page at joinelixir.com.

F. SERVICES AND CONTENT USAGE RULES

Your use of the Services and Content must follow the rules set forth in this section (“Usage Rules”). Any other use of the Services and Content is a material breach of this Agreement. Elixir may monitor your use of the Services and Content to ensure compliance with these Usage Rules.

All Services:

• You may use the Services and Content only for personal, noncommercial purposes unless explicitly authorized by Elixir.

• Elixir’s delivery of Services or Content does not transfer any commercial or promotional use rights to you and does not constitute a grant or waiver of any rights of the copyright owners.

• You may not manipulate service functionality, discounts, offers, downloads, ratings, or reviews by any means—such as (i) using a bot, script, or automated process, or (ii) providing or accepting any kind of compensation or incentive for such manipulation.

• You may not use any software, device, automated process, or equivalent manual process to scrape, copy, analyze, or monitor any portion of the Content or Services.

• You are responsible for maintaining access to your purchased or acquired Content. Elixir is not liable for lost, destroyed, or damaged Content once accessed.

• You may not tamper with or circumvent any security technology included with the Services or Content.

• You may not use the Services to plan or engage in any illegal activity or use the Services for the commission or facilitation of illegal activity.

• You may access our Services only through Elixir-approved software and may not modify or use altered versions of such software.

Prescription and Discount Services:

• Elixir provides access to medication pricing, prescription savings, and discount programs through partnered providers. The availability and terms of these offers may change without notice.

• Prescription discounts are provided based on agreements with pharmacies and partners. Elixir does not guarantee pricing, as costs may vary based on location, provider policies, and medication availability.

• Users may only use discount services for personal prescriptions and may not resell or distribute discount codes for unauthorized commercial purposes.

G. TERMINATION AND SUSPENSION OF SERVICES

If you fail, or Elixir suspects that you have failed, to comply with any of the provisions of this Agreement, Elixir may, without notice:

(i) terminate this Agreement and/or your Elixir account, in which case you will remain liable for all amounts due under your account up to and including the date of termination;

(ii) revoke your access to Elixir’s Services; and/or

(iii) preclude your future use of the Services.

Elixir reserves the right to modify, suspend, or discontinue the Services (or any part or Content thereof) at any time with or without notice. If this occurs in breach of these terms, you may have the right to seek resolution under applicable laws. However, Elixir will not be liable for any disruptions or discontinuation of Services unless explicitly required by law.

H. DOWNLOADS

You may be limited in the amount of Content you may download, and some downloaded Content may expire after a given period. Certain Content may not be available for download at all.

Previously accessed Content may be removed from our Services at any time (for example, if Elixir loses the right from a provider to make it available), after which it cannot be downloaded, redownloaded, or otherwise accessed from Elixir. We encourage you to maintain backup copies of any Content you wish to retain.

I. SUBSCRIPTIONS

Certain Elixir Services may be available on a subscription basis (“Paid Subscriptions”). Paid Subscriptions automatically renew unless canceled through the Manage Subscriptions section of your account settings.

• You will be notified if the price of a Paid Subscription increases and, if required, your consent will be necessary to continue.

• If Elixir cannot charge your payment method for any reason (such as expiration or insufficient funds), and you have not canceled the Paid Subscription, you remain responsible for any unpaid amounts. Elixir will attempt to charge the payment method again or request an updated payment method.

• If a Paid Subscription offers a free trial, you must cancel before the trial period ends to avoid being charged.

• When your Paid Subscription ends, you will lose access to any functionality or Content that requires an active subscription.

J. CONTENT AND SERVICE AVAILABILITY

Some Services, Content, and features may not be available in all locations. Availability may be affected by licensing agreements, regulatory compliance, or technical limitations.

K. THIRD-PARTY DEVICES AND EQUIPMENT

Some features of Elixir’s Services may not be fully functional on third-party devices. Certain Services may also require or recommend third-party equipment. Your use of such equipment is subject to the manufacturer’s terms and conditions. Elixir is not responsible for performance issues caused by third-party devices or services.

Last Updated: 02/13/2025

Elixir Sales and Support Terms of Service

THIS LEGAL AGREEMENT BETWEEN YOU AND ELIXIR GOVERNS YOUR USE OF THE JOINELIXIR.COM PLATFORM, SOFTWARE, SERVICES, AND WEBSITES (COLLECTIVELY REFERRED TO AS THE “SERVICE”). IT IS IMPORTANT THAT YOU READ AND UNDERSTAND THE FOLLOWING TERMS. BY CLICKING “AGREE,” YOU ACKNOWLEDGE THAT THESE TERMS APPLY IF YOU CHOOSE TO ACCESS OR USE THE SERVICE.

Elixir provides the Service, which enables you to utilize certain digital health services, including securely storing and accessing personal health-related content (such as medical records, prescriptions, appointments, and other healthcare-related data) on compatible devices and platforms. These services are made available only under the terms and conditions outlined in this Agreement.

I. REQUIREMENTS FOR USE OF THE SERVICE

A. Age and Eligibility

The Service is only available to individuals aged 18 years or older (or the legal age of consent for medical decisions in your jurisdiction), unless accessed under the supervision of a parent, legal guardian, or healthcare provider. Elixir does not knowingly collect, use, or disclose personal health information from minors without verifiable parental or guardian consent. Parents and guardians are responsible for monitoring their children’s use of the Service to ensure compliance with applicable laws and privacy protections.

To use the Service, you must not be a person barred from receiving the Service under the laws of the United States or any other applicable jurisdiction, including the country in which you reside or access the Service. By accepting this Agreement, you confirm that you meet these eligibility requirements.

B. Devices and Accounts

Accessing the Service may require compatible devices, an active internet connection, and specific software (fees may apply). Elixir reserves the right to limit the number of accounts that may be created from a single device and the number of devices associated with an account. Keeping your software up to date may be necessary to access certain features. It is your responsibility to meet these requirements.

C. Limitations on Use

You agree to use the Service only for lawful healthcare-related purposes and in compliance with HIPAA, GDPR, and other relevant medical data regulations. Your Elixir account may have storage limits as outlined in our feature pages. If your usage exceeds reasonable bandwidth or storage capacity, you may experience limitations in data uploads, access to new services, or disruptions in certain features. Repeated violations of storage limits or misuse of the Service may result in suspension or termination of your account.

If you are a healthcare provider, medical institution, or business associate (as defined under HIPAA and related regulations), you agree not to use the Service to store, transmit, or process protected health information (PHI) without appropriate agreements in place.

D. Availability of the Service

The Service may not be available in all languages, regions, or jurisdictions, and Elixir makes no guarantee that its features will be accessible or legally compliant in all locations. By choosing to access the Service, you acknowledge that you are responsible for compliance with local laws regarding health data and digital healthcare services.

E. Modifications to the Service

Elixir reserves the right to modify, update, or discontinue the Service at any time. If we make a material adverse change to the Service, we will provide 30 days’ advance notice, except in cases where changes are necessary to comply with legal, regulatory, security, or technical requirements. If you have a paid subscription to Elixir+, we will not introduce material adverse changes before the end of your current billing cycle unless required by law. In such cases, you will have the right to terminate your account and receive a pro-rata refund for any pre-paid services.

Last Updated by the Elixir Legal Team on 02/24/2025.